Refund Policy
Last updated: March 31, 2026
1. General Policy
This Refund Policy outlines the terms and conditions for refunds on services booked through AsomVoyage, including hotel accommodations and car rentals. Refund eligibility is determined by the policies of our third-party partners (hotels, car rental agencies) and the terms specified at the time of booking.
2. Hotel Bookings
Cancellation and refund policies for hotel bookings vary by property:
- Free Cancellation: If your booking is eligible for free cancellation, you must cancel within the specified timeframe (e.g., 24-48 hours before check-in) to receive a full refund.
- Non-Refundable Bookings: Some promotional or discounted bookings are non-refundable. This will be clearly stated during the booking process. No refunds will be issued for cancellations or no-shows on non-refundable bookings.
- Partial Refunds: Cancellations made after the free cancellation period may be subject to a penalty, resulting in a partial refund as per the hotel's policy.
3. Car Rentals
Refund policies for car rentals are as follows:
- Cancellations: A full refund is typically available for car rental cancellations made up to 48 hours before the scheduled pickup time. Cancellations made within 48 hours may incur a cancellation fee.
- No-Shows: If you fail to pick up your rental car at the scheduled time without prior notification, you may not be eligible for a refund.
- Early Returns: No refunds or credits will be issued for returning a vehicle earlier than the scheduled drop-off date.
4. Processing Refunds
All approved refunds will be processed back to the original method of payment within 7-10 business days. AsomVoyage is not responsible for any delays caused by banks or payment processors.
5. Contact Us
AsomVoyage Support
GS Road, Super Market, Guwahati 781006
support@asomweb.com