Refund Protocol
Last updated: March 31, 2026. This instrument details the high-fidelity reconciliation cycles for all platform transactions.
01. General Framework
AsomVoyage operates as a high-fidelity digital bridge between travelers and local partners. Refund eligibility is governed by the specific **Inventory State** and the partner's local operational mandates at the time of booking.
Hotel Stays
Flexible Inventory
Full refund for cancellations executed 48 hours prior to the check-in timestamp.
Non-Refundable Deals
Promotional inventory marked 'Non-Refundable' is ineligible for reversal.
Car Rentals
Deployment Buffer
Cancellations within 24 hours of pickup incur a 1-day base yield penalty for equipment prep.
No-Show Void
Failure to reach the hub within 2 hours of the trace window results in a total yield forfeiture.
02. Settlement Cycle
Once a refund is authorized via our **CloudERP Ledger**, the transaction enters the regional banking synchronization phase:
Processing
24 Hours
Internal Authorization
Sync Window
5-7 Days
Banking Network Trace
Credit Reversal
Ready
Original Method
SafeZone™ Integrity Note
"To prevent identity fraud and ensure regional security, refunds are strictly processed back to the **original payment source**. We do not support manual cash reversals or third-party bank transfers."
Need a reconciliation trace?
Our Fiscal Integrity Office is available to provide transaction logs and settlement proofs.